A graduate of the University of Southern California and the University of San Diego, John’s training style is down-to-earth and engaging, with a practical approach. His exceptional communication skills allow him to keep participants engaged and target his message to a variety of skill levels. He turns the theory of the text book into practical application.
John Baptista combines over three decades of experience in the financial industry and business world with specialties in management and customer service. A seasoned consultant and presenter, John’s real world experiences bring a unique dimension to his programs. As the youngest branch manager in the history of one of the largest California banks, John recognized early the importance of service and was ranked in the top 10% out of 2000+ employees for providing the best customer service.